Freight Policy

Pacific Rim Woodworking, Inc.

In keeping with the high quality of service we provide our valued customer, Pacific Rim Woodworking will file claims with our carriers and provide replacement items for damaged parts. Orders sent on customer accounts or with customer specified carriers will require that the customer file the claim. The following guidelines will aid not only in the claim process, but will also allow for speedier replacement or credit adjustments.

UPON ARRIVAL OF FREIGHT

• Count the pieces received against the driver’s delivery receipt.

• Notate ANY discrepancies in writing ON the delivery receipt.

• Refuse any items you think are beyond your ability to repair.

• Ensure you have thoroughly inspected all pieces to your satisfaction. Once you sign the delivery receipt, anything not noted is now your financial responsibility.

• Call us immediately to report damage or shortage.

WITHIN 24 HOURS FOLLOWING DELIVERY

• Open and inspect all cartons.

WHAT TO EXPECT IN THE CASE OF A SHORTAGE

• The freight carrier will attempt to locate the missing piece. If you notify us what piece(s) is missing, we will begin to produce that part in an effort to complete your order if the wayward piece doesn’t turn up. Generally shortage searches take 48 business hours.

WHAT TO EXPECT IN THE CASE OF DAMAGE

• If you refused the damaged item, it will be returned to us for repair. During that time, we will send you a replacement piece. We will file the claim with the freight company unless the shipment was sent using your account.

• If you did not sign for the piece as damaged and need a replacement or if you find concealed damage, we will send you a replacement and bill you for the replacement. You are responsible for paying that invoice. If you appropriately signed the delivery bill, use the invoice we provide as supporting evidence when you file a claim against the freight company.

Bear in mind that you are signing a legal document when you are signing the freight delivery receipt. Pacific Rim accepts absolutely no financial burden caused by failure to follow these guidelines. We will gladly assist in replacing damaged goods in a timely manner. By following these guidelines, we hope to keep our shipping problems to a minimum and can continue to offer you consistent, quality service.